Extreemly suspicious about suposed "takeover"

[Zachariah]

ok, I posted the same thing over at the Data393 Customer Forums, and I got a response there -- and it was a good one (which I should have anticipated).  Here's what I wrote back:

We are sorry we did not give more notice, but there have been no impacts to your accounts or the server.  There is no server move, nor is there any change in connectivity.

I appreciate this.


I was utterly shocked (because I'm used to impeccable service from VO/Data393), but is seems like you only had the best of intentions, thank you for the quick reply.

[johnSteve]

I was utterly shocked

I too had NO :angry:  notice of this from Data393,

appreciate the PayPal capability now though

by the way being as this is the second administrator since the original terms of agreements, I do not have any idea what services I am entitiled to.

Is there somewhere to see this information?

johnSteve

[Pat]

Hi,

Sorry, I saw the Data393 post and missed this one for some reason.  Jeesh.

Below are links to the two notices sent out:

Link to Data393 New with copy of Joint Communication February 1, 2005.

February 5, 2005 Communication to all customers.

I hope this helps.  Please contact me directly if you have further questions or concerns and I'll do my best to put your mind at ease about the acquisition.

Thanks!!

Pat

[morag]

I was extremely suspicious too. First I heard of this was earlier today when I received an email from "webHSP.com" (first time I've heard the name) asking me to log into my account at "webHSP" and verify that my account details were correct.

First thought was - this is an elaborate phishing trip.

Now I can see that all is legit (but I'm still not too happy about the way I found out).

Concerned that my credit card details have been assigned to a third-party without my consent (knowledge even!). Is this even legal?

So who do I get support from now? Who should I contact? VO? Data393?? WebHSP?

More importantly - how do I cancel automatic billing? If I don't know you, and you offer billing via PayPal (who I know and trust), than I will be paying via PayPal until I find out a bit more about "webHSP".

I don't like to sound off (and I'm actually quite happy that two former VO people are now back in control) - just not happy about how I found out.

[Pat]

More importantly - how do I cancel automatic billing? If I don't know you, and you offer billing via PayPal ...

Hi morag,

You can open a ticket and/or send your request to billing@webhsp.com and we'll change your billing method.   I suggest you do that as soon as possible because card payments will be processed tomorrow for anyone on CCBatch (automatic charge).

Again, we are sorry you did not get the notices (both posted above).  Verifying we have your correct email in our billing and notification system may be appropriate if you got neither of the mailings.  

As noted in all of the communications, you can access your Customer Control Center at https://ccc.webhsp.com (which is where you can access the Support Desk). The email and password are the same as for your Data393 Dashboard.  If you need further assistance, please email us at billing@webhsp.com or call us so we can get you taken care of.  Phone numbers are listed in both of the communications linked to above.

Sincerely,

Pat