Hi rosethorn,
After perusing the WebHSP.com site, I found information that said I could do this via the sites' control panel, but I didn't see any such option at either of them.
We have not added the newer packages to the acquired servers because we are doing a capacity and performance audit on them before we do that. We want to ensure we don't do anything that will impact the performance of the servers.
What we are planning to do is update the older plans to a similar configuration of our new plans. There will be no pricing changes, but there will be changes to disk space and bandwidth on all plans. We will most likely do this at the time we upgrade the physical servers.
What we are doing in the meantime, is handling requests on a case by case basis. In your case, if you could email
billing@webhsp.com, we can update your disk space for you on your current packages. Please provide your name and the two domain names your are hosting.
I also found information that said I should log in to ccc.webhsp.com, but in order to log in I need an email address and password
Data393 support system currently requires an email login and password. We imported that information into our system to make it easier for customers to transition, however many customers have been confused.
When you email me with your name and domain names, ask us for your CCC login and we will respond with your login information.
... there's a local company which appears very professional that offers 1GB storage and 30GB bandwidth for only $5.99/month.
If you look, you will find a large difference between pricing on shared hosting plans offered across the internet. Bottom line is that for a hosting company to profitably offer quality service and support, they have to manage their servers capacity and performance. To do this, you will most likely find a disclosure that states that if you are impacting server performance, your account can be disabled/suspended. We have the same disclosure.
So if you really need that much bandwidth, I would suggest you look at the number of 'hits' your site is getting. If it is getting over 1,000,000 hits per month, chances are that the hosting company will ask you to upgrade to a VPS or dedicated server based on server resource usage, which is separate from bandwidth. Although you can use a lot of bandwidth without impacting server performance, e.g. downloads, graphics, etc, in many cases it is due to high traffic with complex scripts running, such as forums. In those cases you will be subject to the terms of their resource usage policy and most likely asked to move off the server. This is plain old server management 101.
The high bandwidth in packages are set to draw in more customers. The reality is that most customers never come close to using those resources and therefore it's fairly safe for them to offer those packages. Of the small percentage that do use them, there is a high probability they can ask the customer to move off the server due to other resource usage and if they don't, they will have poor performing servers.
We've set our bandwidth limits at a level that we feel is generous enough, but doesn't draw in customers who've been banned from other hosts.
As far as disk quota, we are increasing the disk quota significantly and as mentioned in other posts, are handling requests on a case by case basis until our audit is complete. Many of the servers will be upgraded soon and at that time the new plans will all be added to the servers for upgrading purposes.
Thanks for your inquiry and I look forward to hearing from you soon.
Pat
